Shipping & Returns
SHIPPING, Return & Exchange POLICY
All of our products are carefully inspected before they are shipped. All orders are processed within 3-5 business days and shipped within 5-7 business days or sooner. Refunds are available on unused products returned within 10 days of delivery. Due to the nature of our products, massage oils cannot be returned or refunded. In the event the package is damaged during shipping you may return your unused products for a full refund of your purchase price, less return shipping and handling within 10 days of delivery.
If a candle is burning badly or incorrectly, please send us videographic proof and we will assess and replace your candle on a case by case basis. We will offer an exchange if you are not satisfied with this product. Exchanges offered only if product is shipped back within 10 days of purchase and more than 75% of the product remains. All products are hand manufactured and may have imperfections in the labels as well as varying hues of added dye. We are aware of this and believe it adds to the artisan vision of our company. This does not lessen the value of the product, as the formula does not change.