Store Policy

IMPORTANT INFORMATION

We accept online orders 365 days a year, 366 on Leap Years. Although, our shop is always open, our business operation hours are Monday - Friday from 9 AM - 7 PM. Our business office is closed on the weekends. During the summer months (June-September), we only ship packages Monday-Wednesday to avoid potential overheating. All orders have a default 3-5 business day processing time; however, we may process faster during peak times.

Candle Care

Candle wax has what’s referred to as memory. When you burn a candle and then extinguish it, the next time you burn it, the candle wax will melt across as far as it did the first time. It is  important to allow candles to burn all the way across to the edge of the container the first time you burn it before extinguishing. This ensures that your  candle does not “tunnel” as it burns, leaving wax along the sides of the container. A good rule of thumb is to burn your candle 1hr for every inch wide that the candle is. If you have a 4 inch wide  candle, you may need to burn it for at least 4 hours for a good melt pool. Do not exceed 4 hours. ​A good melt pool will give off the best scent throw. The size of the candle determines how far the scent throw will go. Smaller candles, one wick candles are strong enough to fill a room but may not fill your entire home. Cotton wicks will mushroom, this is a natural characteristic of the wick.  Snip the mushroom before each burn. Trim wick to 1/4 inch before lighting. Keep candle free of any foreign materials including matches and wick trimmings. Only burn the candle on a level, fire resistant surface. Always burn candle within sight and always keep out of the reach of children and pets.

Wholesale Inquiries

Climaxxx Candle Company does offer wholesales opportunities. Interested? Submit a contact form on our contact page with details of your request for additional information. We are able to private label our candles for events, businesses and other requests, per our discretion.  Please indicate if you would like the private label option in your request.

 

We look forward to working with you!